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SERVICE & SUPPORT

If you have any questions, please contact us via email or telephone and we will get back to you as soon as possible.

We look forward to hearing from you.


  • After-sales Service
  • Logistics
  • Payment Account
  • Suggestion and Complaints
Quality Guarantee
Thanks very much for buying our top-quality products. “Dedicated To customers Service” is our service objective, and we promise that we provide the best quality, most efficient, and most low consumption after-sales service to all of our customers who set up cooperation with us in order to ensure the rights and interests of customers. We guarantee that all products are from original manufacture and provide all documents to customers, and all technical documents and user’s manual are complete , clear and right for all contracts’s products being and maintained normally.
Warranty
Our warranty: 12 months
We set up after-sales department, which is responsible for the after-sales service, technology consultant and so on. We guarantee taht our engineer can provide all kinds of technical service to customers any time. We solve technical problems and help customers operate instruments by Phone, Email and all kinds of possible service ways. Our technical staff make follow-up feedback termly.
Vulnerable parts: We stock all kinds of commonly used parts and guarantee to solve problems for customers as soon as possible.
After-sales Service
Throughout the use period, the company shall ensure the proper peration of the equipment and give response in 24 hours after receiveing the maintenance requirement from the user.
The parts required in teh repair process are subject to the normal delivery period of the manufacturer.
Our after-sales service contact information as follows,
Email: [email protected]
Tel: +86-021-59904405
Mobile: +86 17721148861 (24 hours)
Delivery Method
1. Express delivery
2. Distribution
3. Shipping/Air Delivery
4. Jiahang Logistics fleet
Dear customers, thank you very much for Long view our website, trust our products. For customers outside the Shanghai area, we will adopt the first three shipping methods for you delivered your goods purchased.
Delivery time
1. After a successful order, by telephone or email will inform you of the way trade is expected arrival time.
2. Our delievry time is based upon the timely payment of your calculated time, in order for you to receive your products as quickly as possible, please make timely payments.
3. Timely delivery, please leave accurate detail address and valid contact information on the order.
4. Large shipments every day, we will set up as soon as possible after the order goods through warehouses,, logistics or express normally delivery need 2-7 days (depending on your location )delivered to your designated location.
To all customers, we hereby certify that follow bank details It is the only receiving account designated by SHANGHAI JIAHANG INSTRUMENTS CO.,LTD. Other accounts in any form and under any circumstances are invalid without our confirmation.
Bank Transfer Information,
Beneficiary company: Shanghai Jiahang Instruments Co.,Ltd
Beneficiary company address: 8 Building No.3570 Jiasong North Road, Jiahang District, Shanghai, China
Beneficiary Bank: Bank of China Shanghai branch Jiading Sub-branch
Beneficiary Bank address : No.451 Tacheng Road, Jiading District, Shanghai, China
SWIFT Code: BKCHCNBJ300
Account No.: 444281813614
Dear Customer,
Welcome to Jiahang Complaint Center.
Whether you are our distributors, customers, partners or working , you can here the problems in the process of cooperation complaint, we will follow you to provide contact informationwithin a business day with you.
Contact: Mr Tian
Email: [email protected]
Wechat: bentian1217
You can also call our complaint telephone contact us directly!
Phone: +86-16601757347