ABOUT US

After-sales Service

Quality Guarantee
Thanks very much for buying our top-quality products. “Dedicated To customers Service” is our service objective, and we promise that we provide the best quality, most efficient, and most low consumption after-sales service to all of our customers who set up cooperation with us in order to ensure the rights and interests of customers. We guarantee that all products are from original manufacture and provide all documents to customers, and all technical documents and user’s manual are complete , clear and right for all contracts’s products being and maintained normally.
Warranty
Our warranty: 12 months
We set up after-sales department, which is responsible for the after-sales service, technology consultant and so on. We guarantee taht our engineer can provide all kinds of technical service to customers any time. We solve technical problems and help customers operate instruments by Phone, Email and all kinds of possible service ways. Our technical staff make follow-up feedback termly.
Vulnerable parts: We stock all kinds of commonly used parts and guarantee to solve problems for customers as soon as possible.
After-sales Service
Throughout the use period, the company shall ensure the proper peration of the equipment and give response in 24 hours after receiveing the maintenance requirement from the user.
The parts required in teh repair process are subject to the normal delivery period of the manufacturer.
Our after-sales service contact information as follows,
Email: office@jiahanglab.com
Tel: +86-021-59904405
Mobile: +86 17721148861 (24 hours)